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1. Make sure you enter the full email address that we have on file for you. This address is of the form email@example.com. This is your real address, not your balloonhq.com address.
2. If your password doesn't work, you don't remember your password, or you didn't receive one when you first created your BHQ account, we offer password help.
3. Maybe you never registered with us and aren't in our directory ...