Subject: Self Care for Balloon Artists and Others Date: Sun, 15 Apr 2012 14:51:02 -0400 From: "Marsha Gallagher" <marsha(at)balloonhq.com> Imagine you've had a great day, things have been flowing smoothly, and the guests at the party seem happy. You have an hour to make 25-30 balloons and are on schedule with just a few, including one for the birthday celebrant, to finish. The party is outdoors, however, and the kids are little. Many of them have already popped their balloons and have come back to get another even though you've explained to them and to the parents that you have to make sure everyone at the party gets a balloon before you can even think about repairing or replacing the broken ones. It's time to go, everyone's had a balloon, and you've made as many replacements as you can when you meet HER. You know the mom I mean: she's mad because her kid didn't get exactly what he wanted and now you're saying you have to go. "Sure, run away. Two extra minutes to make a child happy and you have to go for the wallet. I won't recommend you to anyone." And on it goes. I managed to only say, "That's fine. I do need to go." The host offered to pay overtime so I could make the extra balloon, was gracious, and we came to an agreement. I know this family from the farmers market where they always get something for their child and tip generously, so I didn't charge him any extra. I made a very simple version of what the kid wanted, apologized to the host for upsetting his guest, made the kid trade in the balloon he didn't like, and left the party. We all have these days, we all know these people. Some days, however, it feels like so much work to deal with them, or to remind yourself that you're a professional doing a good job, respecting the time constraints and budget set forth in the contract with the host. How do you take care of yourself, not let the grumpy and entitled people nag at the back of your mind for the rest of the day? What self care strategies work best for you? The archives contain volumes of posts on how to handle ending the line so we don't need to rehash that here. We need to offer each other suggestions on how to stay positive even in the face of the inevitable adversity we will continue to encounter in this work. Remember National Night Out Against Crime? We need Balloon Artists against Bullies, except that sets us up as adversaries when it would be better to partner with these people and help them want to respect us and our art. -- To unsubscribe from this mailing list, send a message to firstname.lastname@example.org with the word "unsubscribe" in the subject.